# Garage door keypad not working: battery, lock and code

Updated: 2026-10-24 · https://pros411.com/en/guides/garage-door-repair/garage-door-keypad-not-working

## Short answer

If your garage door keypad is not working, try a remote or the wall button first. If they open the door, the problem is the keypad. Put in a new battery, then check the wall control inside: if its lock light is on, turn it off. Still nothing? Press and release the Learn button on the motor, then type your code and press Enter.

## How to get a garage door keypad working again

![Cartoon garage door that ignores the code typed on its outside keypad](https://pros411.com/img/guias/garage-door-keypad-not-working.webp)

1. **You type the code and nothing happens.** No beep, or a beep and no movement. Try a remote or the wall button: if they work, the opener is fine and it is the keypad.
2. **Put a new battery in the keypad.** Slide up the cover or open the bottom of the keypad. Many take a 9-volt battery, others take AA or AAA. Match the old one.
3. **Inside, turn off the lock.** The lock (vacation) mode on the wall control blocks the keypad too. If its light blinks, hold the lock button until it stops.
4. **Still nothing? Reprogram your code.** From a step ladder, press and release the Learn button on the motor. Then type a 4-digit code and press Enter. The opener light blinks when it is saved.
5. **Type your code: the door opens.** Stay where you can see the door the whole time it moves. Pick a code that is not your address or your birthday.

## If some keys don’t respond

Moisture, dirt or worn contacts can make keys stop working. Dry and clean the keypad with a soft cloth, and check that the cover closes all the way. If the same numbers keep failing, the keypad needs replacing.

## Forgot the code?

Set a new one with the Learn button on the motor. On many openers, holding the Learn button down for several seconds erases every remote and keypad, so press it once and let go. The steps vary by brand: check the label on the motor or the manual.

## What not to do

- Do not write the code on the keypad or share it widely.
- Do not spray water into the keypad when you wash the car or the driveway.
- Do not stand on a chair to reach the motor. Use a sturdy step ladder.

## When to call a garage door technician

- The keypad, the remote and the wall button all fail.
- The keypad is cracked, wet inside or has corroded battery contacts.
- It still fails after a new battery and reprogramming.

Find garage doors in your city: https://pros411.com/en/garage-door-repair

## Frequently asked questions

### Why did my garage door keypad stop working?

Most often the battery died, the lock mode is on or the opener lost the code after a power outage. Cold weather can also drain the battery faster.

### What battery does a garage door keypad use?

Many use a 9-volt battery, others use two AA or AAA batteries. Open the battery cover and match the old one.

### How do I reset my garage door keypad code?

Press and release the Learn button on the motor, type a new 4-digit code and press Enter. The steps vary by brand, so check the label on the motor or the manual.

### Why does my garage remote work but not the keypad?

The opener works, so the problem is the keypad: its battery, its pairing or worn keys. Change the battery and reprogram it.

### Can I open my garage door without the keypad code?

Yes, with a remote or the wall button inside. If you are locked out, call a garage door company or a locksmith instead of forcing the door.